kawbet Privacy Policy

1. Identity of the Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, kawbet — the operator of the kawbet.cam platform — acts as the Personal Information Controller (PIC) in respect of all personal data collected from players and users of the Platform.

kawbet is a PAGCOR-licensed online gaming operator serving Filipino players. As PIC, kawbet determines the purposes and means of processing personal data collected through the Platform, and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

kawbet has appointed a Data Protection Officer (DPO) responsible for overseeing data protection compliance. Contact details for the DPO are provided in Section 14 of this Policy.

2. Personal Data We Collect

kawbet collects personal data through various means — directly from you during registration and use of the Platform, automatically through technical systems, and in some cases from third-party verification partners. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (for mandatory PAGCOR age verification — minimum 21 years)
• Gender
• Nationality and country of residence
• Registered email address and mobile number
• Username and encrypted password

2.2 Identity Verification (KYC) Documents

• Government-issued photo identification (PhilSys National ID, passport, UMID, or driver's license)
• Proof of residential address (utility bill, bank statement, or equivalent)
• Additional identity documentation as required under PAGCOR KYC directives or Philippine AMLA compliance

2.3 Financial & Transaction Data

• GCash account reference number and linked mobile number (where GCash is used as a payment method)
• Maya account reference details (where Maya is used)
• Bank account details provided for BPI, BDO, Metrobank, or UnionBank transactions
• Deposit and withdrawal transaction history, amounts, and timestamps
• PHP wallet balance and transaction records

2.4 Gaming & Activity Data

• Game session history, wager amounts, win/loss records, and game preferences
• Bonus and promotional activity records
• VIP tier progression and loyalty point history
• Responsible gaming settings, self-exclusion records, and deposit limit configurations

2.5 Technical & Device Data

• IP address, device type, operating system, and browser type
• Session login timestamps and duration
• Cookie identifiers and similar tracking technology data (see Section 6)
• Network type (WiFi or mobile data — Globe, Smart, DITO, etc.)

2.6 Communications Data

• Live chat transcripts and support ticket content
• Email correspondence with kawbet's support or compliance team
• Survey responses and feedback submissions

3. Legal Basis for Processing

kawbet processes personal data on the following legal bases under the Data Privacy Act of 2012:

4. How kawbet Uses Your Personal Data

kawbet uses the personal data collected for the following specific purposes:

4.1 Platform Operations

To create, verify, and maintain your kawbet Account; to process deposits and withdrawals via GCash, Maya, BPI, BDO, and other accepted Philippine payment methods; to display your real-time PHP balance and transaction history; and to provide access to the kawbet game lobby and associated services.

4.2 Regulatory Compliance

To fulfill kawbet's obligations under PAGCOR's licensing conditions, including player identity verification (KYC), age verification (21+ requirement), Anti-Money Laundering Act (AMLA) reporting obligations, and any other requirements imposed by Philippine gaming or financial regulation.

4.3 Security & Fraud Prevention

To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, multi-account violations, and any other conduct that may constitute a breach of kawbet's Terms & Conditions or applicable Philippine law.

4.4 Responsible Gaming

To monitor gaming activity for patterns indicative of problem gambling; to enforce player-set deposit limits, session timers, and self-exclusion instructions; and to comply with PAGCOR's responsible gaming program requirements.

4.5 Customer Support

To respond to your queries, complaints, and support requests through kawbet's live chat and email support channels; to maintain records of communications for quality assurance and dispute resolution purposes.

4.6 Marketing Communications (Consent-Based Only)

Where you have explicitly opted in, to send you information about kawbet promotions, bonuses, and platform updates. You may withdraw your marketing consent at any time through your Account Settings or by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the kawbet platform.

4.7 Platform Analytics

To analyze aggregated, anonymized usage patterns to improve the kawbet platform's functionality, game library, and user experience for Filipino players. Analytics data used for this purpose is de-identified and cannot be used to identify individual players.

5. Data Sharing with Third Parties

kawbet does not sell, rent, trade, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Personal data is shared with third parties only in the following strictly defined circumstances:

5.1 Payment Processors

Personal and financial data necessary to process transactions is shared with kawbet's authorized payment processing partners — including GCash (G-Xchange, Inc.), Maya (PayMaya Philippines, Inc.), BPI, BDO, Metrobank, and other accepted payment channels — solely for the purpose of executing deposits and withdrawals to and from your kawbet Account. These partners are subject to their own privacy policies and data protection obligations under Philippine law.

5.2 Game Providers

Limited technical data (such as session tokens and wager history) is shared with licensed game providers — including Evolution Gaming and Pragmatic Play — as necessary to deliver game content within the kawbet platform. Game providers operate under contractual data processing agreements with kawbet and are permitted to use shared data only for game delivery purposes.

5.3 Regulatory Authorities

kawbet is legally obligated to share certain personal and transactional data with PAGCOR and the Anti-Money Laundering Council (AMLC) upon lawful request or as required by applicable Philippine regulation. kawbet will comply with all lawful regulatory disclosure requirements.

5.4 KYC & Identity Verification Partners

Identity documentation may be processed by kawbet's authorized third-party KYC service providers for the purpose of verifying player identity and age. These providers operate under binding data processing agreements and are prohibited from using your data for any purpose other than identity verification.

5.5 Legal Proceedings

kawbet may disclose personal data to law enforcement authorities, courts, or legal representatives where required by Philippine law, court order, or where disclosure is reasonably necessary to protect the rights, property, or safety of kawbet, its players, or third parties.

6. Cookies & Tracking Technologies

kawbet uses cookies and similar tracking technologies to operate the Platform, maintain your session state, and improve your user experience. The categories of cookies used are:

6.1 Strictly Necessary Cookies

These cookies are essential for the kawbet platform to function. They maintain your login session, preserve your account preferences, and ensure the security of your authenticated session. Strictly necessary cookies cannot be disabled without preventing core platform functionality.

6.2 Functional Cookies

These cookies remember your language preference, game display settings, and other personalization choices to provide a more consistent experience across sessions on the kawbet platform.

6.3 Analytics Cookies

kawbet uses first-party analytics cookies to collect anonymized data about how players navigate and use the Platform — including which game categories are most visited and how long sessions typically last. This data is used exclusively to improve platform design and performance. Analytics cookies do not identify individual players and are not shared with third-party advertisers.

6.4 Managing Cookies

You may configure your browser to refuse non-essential cookies at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use the kawbet platform. Cookie management instructions vary by browser — refer to your browser's help documentation for guidance specific to Chrome, Safari, Firefox, or your preferred browser on Globe or Smart mobile.

7. Data Security Measures

kawbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and kawbet's servers — the same encryption standard used by Philippine banks for online banking portals
• Encryption at rest for all stored personal data, including identity documents and financial records, using AES-256 encryption
• Access controls — personal data access is restricted to kawbet employees and contractors who require it for legitimate job functions, under strict role-based permission systems
• Two-factor authentication available to all players for additional account security
• Regular security audits and penetration testing of kawbet's platform infrastructure
• Staff data protection training — all kawbet personnel with access to personal data undergo regular training on data protection obligations and security practices
• Incident response procedures — kawbet maintains documented procedures for detecting, investigating, and responding to personal data breaches (see Section 12)

While kawbet implements rigorous security measures, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your kawbet account credentials. Never share your password or OTP codes with any third party — kawbet will never ask for these through live chat, email, or SMS.

8. Data Retention Periods

kawbet retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by Philippine law or PAGCOR regulation. The following retention schedule applies:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with kawbet's data disposal procedures.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, as a Philippine resident you hold the following rights in respect of your personal data processed by kawbet:

9.1 Right to Be Informed

You have the right to be informed of how your personal data is being collected, used, and processed. This Privacy Policy fulfills kawbet's obligation to inform you. For specific queries not answered here, contact our Data Protection Officer (Section 14).

9.2 Right to Access

You have the right to request a copy of the personal data kawbet holds about you, along with information about how it is being used. Access requests will be responded to within 30 days of receipt.

9.3 Right to Correction

You have the right to request correction of inaccurate or incomplete personal data in your kawbet Account. Basic corrections (email address, mobile number, address) can be made through Account Settings. Corrections to identity documents require submission of updated KYC documentation.

9.4 Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn (and no other legal basis applies), or where processing is unlawful. This right is subject to kawbet's legal retention obligations under PAGCOR regulations and AMLA — data that must be retained by law cannot be deleted before the mandatory retention period expires.

9.5 Right to Object

You have the right to object to processing of your personal data where that processing is based on kawbet's legitimate interest. You may also opt out of marketing communications at any time without affecting your account access or gaming rights.

9.6 Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request its transfer to another service provider where technically feasible.

9.7 Right to Complain to the NPC

If you believe kawbet has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. kawbet encourages you to first contact our Data Protection Officer so we can attempt to resolve your concern directly before escalation to the NPC.

10. Minors & Age Restriction Policy

kawbet does not knowingly collect personal data from any person under the age of 21. The minimum age for kawbet account registration and platform use is 21 years, as mandated by PAGCOR regulations. Age verification is conducted as part of the KYC process before any real-money gaming activity is activated.

If kawbet becomes aware that personal data has been collected from an individual under 21 years of age — whether through a failed age verification check, a report from a third party, or any other means — kawbet will immediately:

• Suspend the relevant account and cease all associated data processing
• Notify the appropriate contacts where required by law or PAGCOR regulation
• Delete the data collected from the underage individual, subject to any record-keeping obligations imposed by PAGCOR or Philippine law

Parents and guardians who have reason to believe their child may have accessed the kawbet platform are encouraged to contact kawbet's support team immediately at [email protected]. kawbet will investigate and take prompt remedial action.

11. International Data Transfers

kawbet's primary operations are based in the Philippines and personal data is primarily processed and stored on servers within or serving the Philippine market. Some personal data may be processed outside the Philippines where kawbet's licensed game providers operate their game delivery infrastructure from international data centers.

Where personal data is transferred outside the Philippines, kawbet ensures that such transfers are conducted under appropriate safeguards, including:

• Contractual data processing agreements that impose obligations on recipient parties equivalent to those required under the Data Privacy Act of 2012
• Transfers only to entities in jurisdictions that maintain data protection standards recognized as adequate by the National Privacy Commission
• Strict limitations on the purposes for which transferred data may be used by recipient third parties

kawbet does not transfer Philippine player personal data internationally for marketing, profiling, or commercial exploitation purposes.

12. Data Breach Response Protocol

kawbet maintains documented procedures for detecting, containing, investigating, and notifying relevant parties in the event of a personal data breach. In the event of a breach that is likely to result in a risk to your rights and freedoms:

• kawbet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by NPC Circular No. 16-03
• Affected players will be notified within a reasonable period where the breach is likely to result in high risk to their personal rights and freedoms, with details of the nature of the breach and recommended protective steps
• kawbet will document all breaches, their effects, and the remedial actions taken, regardless of whether NPC notification is required

kawbet's security team conducts regular vulnerability assessments to proactively identify and address potential security weaknesses before they can be exploited.

13. Amendments to This Privacy Policy

kawbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable Philippine law or PAGCOR regulation, or operational changes to the kawbet platform.

Material changes to this Privacy Policy will be communicated to registered players via email to their registered address and/or through a notice displayed on the kawbet platform at least seven (7) days before the updated Policy takes effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the kawbet platform following the effective date of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to the updated Policy, you must cease using the platform and may request account closure in accordance with kawbet's Terms & Conditions.

14. Contact & Data Protection Officer

For any questions, concerns, or formal requests relating to this Privacy Policy or kawbet's data processing practices, please contact kawbet's designated Data Protection Officer through the following channels:

• DPO Email: [email protected] — use subject line "Data Privacy Request" for fastest routing to the DPO team
• Live Chat: Available 24/7 through the kawbet platform — for general privacy queries, our support team can provide initial assistance and escalate to the DPO where required

kawbet's DPO team responds to all formal data privacy requests in English and Filipino. For requests involving access to, correction of, or deletion of personal data, please have your registered email address available for identity verification purposes.

For complaints that kawbet has not resolved to your satisfaction, you may also contact the National Privacy Commission of the Philippines directly through the NPC's official channels.